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84 relations: ADRI, Advanced product quality planning, American Society for Quality, Audit management, Business process reengineering, Capability Maturity Model, Carl Hanser Verlag, Carlos Ghosn, Causality, Corrective and preventive action, Customer relationship management, Customer satisfaction, Customer service, Data analysis, Design of experiments, Distribution (marketing), DMAIC, EFQM, Eight dimensions of quality, Eli Whitney, Emerald Group Publishing, Enterprise resource planning, Environment, health and safety, Evidence, Expediting, Fact, Failure mode and effects analysis, Frederick Winslow Taylor, Genichi Taguchi, Hazard analysis and critical control points, Health care, Henry Ford, Indian Register Quality Systems, International Organization for Standardization, ISO 22000, ISO 9000, ISO/IEC 12207, ISO/IEC 15288, ISO/IEC 15504, J.D. Power, Joseph M. Juran, Kaizen, Kansei engineering, Karl Benz, Knowledge management, Leadership, Lean manufacturing, Malcolm Baldrige National Quality Award, Marketing, Objectivity (philosophy), ..., PDCA, Planning, Product lifecycle, Production part approval process, QS9000, Quality (business), Quality assurance, Quality audit, Quality circle, Quality control, Quality function deployment, Quality infrastructure, Quality management, Quality management system, Requirement, Revenue, Risk management, Sales, Sales process engineering, Service quality, Six Sigma, Statistical process control, Supply chain management, Systems theory, Taguchi methods, Test management, Top-down and bottom-up design, Total quality management, Toyota Production System, TRIZ, Uncertainty, Unintended consequences, W. Edwards Deming, Walter A. Shewhart. Expand index (34 more) »
ADRI
The ADRI approach to evaluation of an organization's effectiveness considers the following.
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Advanced product quality planning
Advanced product quality planning (or APQP) is a framework of procedures and techniques used to develop products in industry, particularly the automotive industry.
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American Society for Quality
The American Society for Quality (ASQ), formerly the American Society for Quality Control (ASQC), is a knowledge-based global community of quality professionals, with nearly 80,000 members dedicated to promoting and advancing quality tools, principles, and practices in their workplaces and communities.
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Audit management
Audit management is responsible for ensuring that board-approved audit directives are implemented.
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Business process reengineering
Business process re-engineering (BPR) is a business management strategy, originally pioneered in the early 1990s, focusing on the analysis and design of workflows and business processes within an organization.
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Capability Maturity Model
The Capability Maturity Model (CMM) is a development model created after a study of data collected from organizations that contracted with the U.S. Department of Defense, who funded the research.
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Carl Hanser Verlag
The Carl Hanser Verlag was founded in 1928 by Carl Hanser in Munich and is one of the few medium-sized publishing companies in the German-speaking area still owned by the founding family.
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Carlos Ghosn
Carlos Ghosn, KBE (born March 9, 1954) is a Brazilian-Lebanese-French businessman born in Porto Velho, Brazil, who is currently the chairman and CEO of France-based Renault, chairman and former CEO of Japan-based Nissan, and chairman of Mitsubishi Motors.
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Causality
Causality (also referred to as causation, or cause and effect) is what connects one process (the cause) with another process or state (the effect), where the first is partly responsible for the second, and the second is partly dependent on the first.
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Corrective and preventive action
Corrective and preventive action (CAPA, also called Corrective Action / Preventive Action, or simply Corrective Action) are improvements to an organization's processes taken to eliminate causes of non-conformities or other undesirable situations.
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Customer relationship management
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers.
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Customer satisfaction
Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing.
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Customer service
Customer service is the provision of service to customers before, during and after a purchase.
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Data analysis
Data analysis is a process of inspecting, cleansing, transforming, and modeling data with the goal of discovering useful information, informing conclusions, and supporting decision-making.
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Design of experiments
The design of experiments (DOE, DOX, or experimental design) is the design of any task that aims to describe or explain the variation of information under conditions that are hypothesized to reflect the variation.
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Distribution (marketing)
Distribution (or place) is one of the four elements of the marketing mix.
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DMAIC
DMAIC (an acronym for Define, Measure, Analyze, Improve and Control) (pronounced də-MAY-ick) refers to a data-driven improvement cycle used for improving, optimizing and stabilizing business processes and designs.
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EFQM
EFQM (the European Foundation for Quality Management) is a not-for-profit membership foundation in Brussels, established in 1989 to increase the competitiveness of the European economy.
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Eight dimensions of quality
Eight dimensions of product quality management can be used at a strategic level to analyze quality characteristics.
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Eli Whitney
Eli Whitney (December 8, 1765 – January 8, 1825) was an American inventor best known for inventing the cotton gin.
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Emerald Group Publishing
Emerald Publishing Limited is a scholarly publisher of academic journals and books in the fields of management, business, education, library studies, health care, and engineering.
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Enterprise resource planning
Enterprise resource planning (ERP) is the integrated management of core business processes, often in real-time and mediated by software and technology.
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Environment, health and safety
Environment, health and safety (EHS) is a discipline and specialty that studies and implements practical aspects of environmental protection and safety at work.
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Evidence
Evidence, broadly construed, is anything presented in support of an assertion.
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Expediting
Expediting is a concept in purchasing and project management for securing the quality and timely delivery of goods and components.
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Fact
A fact is a statement that is consistent with reality or can be proven with evidence.
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Failure mode and effects analysis
Failure mode and effects analysis (FMEA)—also "failure modes", plural, in many publications—was one of the first highly structured, systematic techniques for failure analysis.
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Frederick Winslow Taylor
Frederick Winslow Taylor (March 20, 1856 – March 21, 1915) was an American mechanical engineer who sought to improve industrial efficiency.
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Genichi Taguchi
(January 1, 1924 – June 2, 2012) was an engineer and statistician.
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Hazard analysis and critical control points
Hazard Analysis and Critical Control Points, or HACCP, is a systematic preventive approach to food safety from biological, chemical, and physical hazards in production processes that can cause the finished product to be unsafe and designs measures to reduce these risks to a safe level.
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Health care
Health care or healthcare is the maintenance or improvement of health via the prevention, diagnosis, and treatment of disease, illness, injury, and other physical and mental impairments in human beings.
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Henry Ford
Henry Ford (July 30, 1863 – April 7, 1947) was an American captain of industry and a business magnate, the founder of the Ford Motor Company, and the sponsor of the development of the assembly line technique of mass production.
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Indian Register Quality Systems
Indian Register Quality Systems (IRQS) is an Indian company that specializes in implementing quality management systems and training companies on these certifications.
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International Organization for Standardization
The International Organization for Standardization (ISO) is an international standard-setting body composed of representatives from various national standards organizations.
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ISO 22000
ISO 22000 is a standard developed by the International Organization for Standardization dealing with food safety.
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ISO 9000
The ISO 9000 family of quality management systems standards is designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product or service.
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ISO/IEC 12207
ISO/IEC/IEEE 12207 Systems and software engineering – Software life cycle processes is an international standard for software lifecycle processes.
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ISO/IEC 15288
The ISO/IEC 15288 is a systems engineering standard covering processes and lifecycle stages.
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ISO/IEC 15504
ISO/IEC 15504 Information technology – Process assessment, also termed Software Process Improvement and Capability Determination (SPICE), is a set of technical standards documents for the computer software development process and related business management functions.
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J.D. Power
J.D. Power III (born James David Power on May 30, 1931 in Worcester, Massachusetts) is the founder of the marketing firm J.D. Power and Associates.
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Joseph M. Juran
Joseph Moses Juran (December 24, 1904 – February 28, 2008) was a Romanian-born American engineer and management consultant.
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Kaizen
, is the Japanese word for "improvement".
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Kansei engineering
Kansei engineering (Japanese: 感性工学 kansei kougaku, emotional or affective engineering) aims at the development or improvement of products and services by translating the customer's psychological feelings and needs into the domain of product design (i.e. parameters).
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Karl Benz
Karl Friedrich Benz (25 November 1844 – 4 April 1929) was a German engine designer and automobile engineer.
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Knowledge management
Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organisation.
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Leadership
Leadership is both a research area and a practical skill encompassing the ability of an individual or organization to "lead" or guide other individuals, teams, or entire organizations.
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Lean manufacturing
Lean manufacturing or lean production, often simply "lean", is a systematic method for waste minimization ("Muda") within a manufacturing system without sacrificing productivity.
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Malcolm Baldrige National Quality Award
The Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence.
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Marketing
Marketing is the study and management of exchange relationships.
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Objectivity (philosophy)
Objectivity is a central philosophical concept, objective means being independent of the perceptions thus objectivity means the property of being independent from the perceptions, which has been variously defined by sources.
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PDCA
PDCA (plan–do–check–act or plan–do–check–adjust) is an iterative four-step management method used in business for the control and continual improvement of processes and products.
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Planning
Planning is the process of thinking about the activities required to achieve a desired goal.
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Product lifecycle
In industry, product lifecycle management (PLM) is the process of managing the entire lifecycle of a product from inception, through engineering design and manufacture, to service and disposal of manufactured products.
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Production part approval process
Production Part Approval Process (PPAP) is used in the automotive supply chain for establishing confidence in suppliers and their production processes.
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QS9000
QS9000 was a quality standard developed by a joint effort of the "Big Three" American automakers, General Motors, Chrysler and Ford.
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Quality (business)
In business, engineering, and manufacturing, quality has a pragmatic interpretation as the non-inferiority or superiority of something; it's also defined as being suitable for its intended purpose (fitness for purpose) while satisfying customer expectations.
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Quality assurance
Quality assurance (QA) is a way of preventing mistakes and defects in manufactured products and avoiding problems when delivering solutions or services to customers; which ISO 9000 defines as "part of quality management focused on providing confidence that quality requirements will be fulfilled".
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Quality audit
Quality audit is the process of systematic examination of a quality system carried out by an internal or external quality auditor or an audit team.
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Quality circle
A quality circle or quality control circle is a group of workers who do the same or similar work, who meet regularly to identify, analyze and solve work-related problems.
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Quality control
Quality control, or QC for short, is a process by which entities review the quality of all factors involved in production.
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Quality function deployment
Quality function deployment (QFD) is a method developed in Japan beginning in 1966 to help transform the voice of the customer into engineering characteristics for a product.
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Quality infrastructure
Quality infrastructure relates to all fields of metrology, standardization and testing, of quality management and conformity assessment, including certification and accreditation.
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Quality management
Quality management ensures that an organization, product or service is consistent.
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Quality management system
A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction.
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Requirement
In product development and process optimization, a requirement is a singular documented physical or functional need that a particular design, product or process aims to satisfy.
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Revenue
In accounting, revenue is the income that a business has from its normal business activities, usually from the sale of goods and services to customers.
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Risk management
Risk management is the identification, evaluation, and prioritization of risks (defined in ISO 31000 as the effect of uncertainty on objectives) followed by coordinator and economical application of resources to minimize, monitor, and control the probability or impact of unfortunate events or to maximize the realization of opportunities.
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Sales
Sales is activity related to selling or the amount of goods or services sold in a given time period.
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Sales process engineering
Sales process engineering is the engineering of better sales processes.
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Service quality
Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ.
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Six Sigma
Six Sigma (6σ) is a set of techniques and tools for process improvement.
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Statistical process control
Statistical process control (SPC) is a method of quality control which employs statistical methods to monitor and control a process.
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Supply chain management
In commerce, supply chain management (SCM), the management of the flow of goods and services, involves the movement and storage of raw materials, of work-in-process inventory, and of finished goods from point of origin to point of consumption.
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Systems theory
Systems theory is the interdisciplinary study of systems.
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Taguchi methods
Taguchi methods (タグチメソッド) are statistical methods, or sometimes called robust design methods, developed by Genichi Taguchi to improve the quality of manufactured goods, and more recently also applied to engineering, biotechnology, marketing and advertising.
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Test management
Test management most commonly refers to the activity of managing the computer software testing process.
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Top-down and bottom-up design
Top-down and bottom-up are both strategies of information processing and knowledge ordering, used in a variety of fields including software, humanistic and scientific theories (see systemics), and management and organization.
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Total quality management
Total quality management (TQM) consists of organization-wide efforts to install and make a permanent climate in which an organization continuously improves its ability to deliver high-quality products and services to customers.
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Toyota Production System
The Toyota Production System (TPS) is an integrated socio-technical system, developed by Toyota, that comprises its management philosophy and practices.
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TRIZ
TRIZ (теория решения изобретательских задач,, literally: "theory of the resolution of invention-related tasks") is "a problem-solving, analysis and forecasting tool derived from the study of patterns of invention in the global patent literature".
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Uncertainty
Uncertainty has been called "an unintelligible expression without a straightforward description".
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Unintended consequences
In the social sciences, unintended consequences (sometimes unanticipated consequences or unforeseen consequences) are outcomes that are not the ones foreseen and intended by a purposeful action.
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W. Edwards Deming
William Edwards Deming (October 14, 1900 – December 20, 1993) was an American engineer, statistician, professor, author, lecturer, and management consultant.
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Walter A. Shewhart
Walter Andrew Shewhart (pronounced like "shoe-heart", March 18, 1891 – March 11, 1967) was an American physicist, engineer and statistician, sometimes known as the father of statistical quality control and also related to the Shewhart cycle.
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References
[1] https://en.wikipedia.org/wiki/Quality_management
