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44 relations: Act! CRM, Address (geography), Business intelligence, Business relationship management, Calendaring software, Comparison of CRM systems, Consumer relationship system, Contact list, Customer experience, Customer intelligence, Customer relationship management, Customer service, Customer support, Data management, Data mining, Database marketing, Document management system, ECRM, Employee experience management, Enterprise feedback management, Farley file, Help desk, ICalendar, International Organization for Standardization, Many-to-many, Marketing, Mystery shopping, Name, One-to-many (data model), Partner relationship management, Predictive analytics, Professional services automation, Public relations, Real-time marketing, Sales force management system, Sales intelligence, Sales process engineering, Smartphone, Software, Supplier relationship management, The International Customer Service Institute, VCard, Vendor relationship management, Virtual assistant.
Act! CRM
Act! (previously known as Sage ACT! 2010–2013) is a customer relationship management (CRM) software application which is used to keep track of client and prospect details in a single database that can be shared by multiple users.
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Address (geography)
An address is a collection of information, presented in a mostly fixed format, used to give the location of a building, apartment, or other structure or a plot of land, generally using political boundaries and street names as references, along with other identifiers such as house or apartment numbers.
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Business intelligence
Business intelligence (BI) comprises the strategies and technologies used by enterprises for the data analysis of business information.
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Business relationship management
Business relationship management (BRM) is a formal approach to understanding, defining, and supporting inter-business activities related to business networking.
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Calendaring software
Calendaring software is software that minimally provides users with an electronic version of a calendar.
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Comparison of CRM systems
This article is a comparison of notable CRM systems.
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Consumer relationship system
Consumer relationship systems (CRS) are specialized customer relationship management (CRM) software applications that are used to handle a company's dealings with its customers.
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Contact list
A contact list is a collection of screen names.
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Customer experience
In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship.
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Customer intelligence
Customer intelligence (CI) is the process of gathering and analyzing information regarding customers, and their details and activities, to build deeper and more effective customer relationships and improve decision-making by vendors.
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Customer relationship management
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers.
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Customer service
Customer service is the provision of service to customers before, during and after a purchase.
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Customer support
Customer support is a range of customer services to assist customers in making cost effective and correct use of a product.
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Data management
Data management comprises all disciplines related to managing data as a valuable resource.
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Data mining
Data mining is the process of discovering patterns in large data sets involving methods at the intersection of machine learning, statistics, and database systems.
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Database marketing
Database marketing is a form of direct marketing using databases of customers or potential customers to generate personalized communications in order to promote a product or service for marketing purposes.
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Document management system
A document management system (DMS) is a system (based on computer programs in the case of the management of digital documents) used to track, manage and store documents and reduce paper.
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ECRM
The eCRM or electronic customer relationship management encompasses all the CRM functions with the use of the net environment i.e., intranet, extranet and internet.
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Employee experience management
Along with the notion of experience economy, employee experience is defined as what an employee received during their interaction with careers’ elements (e.g. firms, supervisors, coworkers, customer, environment, etc.) that affect their cognition and attitudes and leads to their particular behaviors.
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Enterprise feedback management
Enterprise feedback management (EFM) is a system of processes and software that enables organizations to centrally manage deployment of surveys while dispersing authoring and analysis throughout an organization.
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Farley file
A Farley file is a set of records kept by politicians on people whom they have met.
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Help desk
A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services.
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ICalendar
iCalendar is a computer file format which allows Internet users to send meeting requests and tasks to other Internet users by sharing or sending files in this format through various methods.
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International Organization for Standardization
The International Organization for Standardization (ISO) is an international standard-setting body composed of representatives from various national standards organizations.
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Many-to-many
The many-to-many communication paradigm is one of three major Internet computing paradigms, characterized by multiple users contributing and receiving information, with the information elements often interlinked across different websites.
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Marketing
Marketing is the study and management of exchange relationships.
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Mystery shopping
Mystery shopping (related terms: mystery consumer, secret shopper) is a tool used externally by market research companies, watchdog organizations, or internally by companies themselves to measure quality of service, or compliance with regulation, or to gather specific information about products and services.
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Name
A name is a term used for identification.
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One-to-many (data model)
In systems analysis, a one-to-many relationship is a type of cardinality that refers to the relationship between two entities (see also entity–relationship model) A and B in which an element of A may be linked to many elements of B, but a member of B is linked to only one element of A. For instance, think of A as books, and B as pages.
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Partner relationship management
Partner relationship management (PRM) is a system of methodologies, strategies, software, and web-based capabilities that help a vendor to manage partner relationships.
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Predictive analytics
Predictive analytics encompasses a variety of statistical techniques from predictive modelling, machine learning, and data mining that analyze current and historical facts to make predictions about future or otherwise unknown events.
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Professional services automation
Professional services automation (frequently abbreviated to PSA) is software designed to assist professionals, such as lawyers, auditors, and IT consultants, with project management and resource management for client projects and utilization rate management for billable staff.
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Public relations
Public relations (PR) is the practice of managing the spread of information between an individual or an organization (such as a business, government agency, or a nonprofit organization) and the public.
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Real-time marketing
Real-time marketing is marketing performed "on-the-fly" to determine an appropriate or optimal approach to a particular customer at a particular time and place.
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Sales force management system
Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions.
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Sales intelligence
Sales intelligence (SI) refers to technologies, applications and practices for the collection, integration, analysis, and presentation of information to help salespeople keep up to date with clients, prospect data and drive business.
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Sales process engineering
Sales process engineering is the engineering of better sales processes.
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Smartphone
A smartphone is a handheld personal computer with a mobile operating system and an integrated mobile broadband cellular network connection for voice, SMS, and Internet data communication; most, if not all, smartphones also support Wi-Fi.
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Software
Computer software, or simply software, is a generic term that refers to a collection of data or computer instructions that tell the computer how to work, in contrast to the physical hardware from which the system is built, that actually performs the work.
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Supplier relationship management
Supplier relationship management (SRM) is the discipline of strategically planning for, and managing, all interactions with third party organizations that supply goods and/or services to an organization in order to maximize the value of those interactions.
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The International Customer Service Institute
The International Customer Service Institute (TICSI) is an international partnership organisation to enable the recognition and sharing of global best practice in customer service.
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VCard
vCard, also known as VCF (Virtual Contact File), is a file format standard for electronic business cards.
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Vendor relationship management
Vendor relationship management (VRM) is a category of business activity made possible by software tools that aim to provide customers with both independence from vendors and better means for engaging with vendors.
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Virtual assistant
A virtual assistant is a software agent that can perform tasks or services for an individual.
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Contact Management System, Contact management, Contact management software, Contact management system, Individual resource management.
References
[1] https://en.wikipedia.org/wiki/Contact_manager
