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Crisis management

Index Crisis management

Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders. [1]

66 relations: Abraham Lincoln, Bhopal disaster, Boycott, Business continuity, Business continuity planning, Chernobyl disaster, Chicago Tylenol murders, Cindy Rakowitz, Columbine High School massacre, Common Alerting Protocol, Contingency plan, Convenience store, Crisis, Crisis communication, Critical infrastructure protection, Cross-cultural communication, Cybercrime, Drought, Earthquake, Emergency management, Emergency service, Everett Rogers, Exxon, Exxon Valdez, Exxon Valdez oil spill, Federal Emergency Management Agency, Firestone Tire and Rubber Company, Flood, Ford Motor Company, Gulf Coast of the United States, Heartbleed, Hurricane Katrina, Incident management, International Red Cross and Red Crescent Movement, Internet, ISO/TC 223, Landslide, Lawrence G. Rawl, Management, Management by exception, Mattel, National Guard of the United States, National Response Plan, Nazareth-Conferences, Odwalla, Pepsi, Peter Power (crisis management specialist), Public relations, Rainbow/PUSH, Risk management, ..., September 11 attacks, Shareholder value, Social position, Social responsibility, Tavistock Institute, Tornado, Trial and error, Tropical cyclone, Tsunami, Tylenol (brand), United States Department of Homeland Security, University of Arkansas, Virginia Tech shooting, Volcano, 2004 Indian Ocean earthquake and tsunami, 24-hour news cycle. Expand index (16 more) »

Abraham Lincoln

Abraham Lincoln (February 12, 1809 – April 15, 1865) was an American statesman and lawyer who served as the 16th President of the United States from March 1861 until his assassination in April 1865.

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Bhopal disaster

The Bhopal disaster, also referred to as the Bhopal gas tragedy, was a gas leak incident on the night of 2–3 December 1984 at the Union Carbide India Limited (UCIL) pesticide plant in Bhopal, Madhya Pradesh, India.

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A boycott is an act of voluntary and intentional abstention from using, buying, or dealing with a person, organization, or country as an expression of protest, usually for moral, social, political, or environmental reasons.

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Business continuity

Business continuity is the planning and preparation of a company to make sure it overcomes serious incidents or disasters and resumes its normal operations within a reasonably short period.

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Business continuity planning

Business continuity planning (or business continuity and resiliency planning) is the process of creating systems of prevention and recovery to deal with potential threats to a company.

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Chernobyl disaster

The Chernobyl disaster, also referred to as the Chernobyl accident, was a catastrophic nuclear accident.

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Chicago Tylenol murders

The Chicago Tylenol murders were a series of poisoning deaths resulting from drug tampering in the Chicago metropolitan area in 1982.

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Cindy Rakowitz

Cindy Rakowitz is an American executive, known as a public relations expert and as a former Division President for Playboy Enterprises, where she ran international public relations, marketing and advertising, as well as the modeling agency for over 15 years.

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Columbine High School massacre

The Columbine High School massacre was a school shooting that occurred on April 20, 1999, at Columbine High School in Columbine, an unincorporated area of Jefferson County, Colorado, United States, in the Denver metropolitan area.

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Common Alerting Protocol

The Common Alerting Protocol (CAP) is an XML-based data format for exchanging public warnings and emergencies between alerting technologies.

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Contingency plan

A contingency plan is a plan devised for an outcome other than in the usual (expected) plan.

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Convenience store

A convenience store or convenience shop is a small retail business that stocks a range of everyday items such as groceries, snack foods, confectionery, soft drinks, tobacco products, over-the-counter drugs, toiletries, newspapers, and magazines.

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A crisis (from the Greek κρίσις - krisis; plural: "crises"; adjectival form: "critical") is any event that is going (or is expected) to lead to an unstable and dangerous situation affecting an individual, group, community, or whole society.

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Crisis communication

Crisis communication is a sub-specialty of the public relations profession that is designed to protect and defend an individual, company, or organization facing a public challenge to its reputation.

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Critical infrastructure protection

Critical infrastructure protection (CIP) is a concept that relates to the preparedness and response to serious incidents that involve the critical infrastructure of a region or nation.

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Cross-cultural communication

Cross-cultural communication is a field of study that looks at how people from differing cultural backgrounds communicate, in similar and different ways among themselves, and how they endeavour to communicate across cultures.

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Cybercrime, or computer oriented crime, is crime that involves a computer and a network.

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A drought is a period of below-average precipitation in a given region, resulting in prolonged shortages in the water supply, whether atmospheric, surface water or ground water.

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An earthquake (also known as a quake, tremor or temblor) is the shaking of the surface of the Earth, resulting from the sudden release of energy in the Earth's lithosphere that creates seismic waves.

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Emergency management

Emergency management or disaster management is the organization and management of the resources and responsibilities for dealing with all humanitarian aspects of emergencies (preparedness, response, and recovery).

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Emergency service

Emergency services and rescue services are organizations which ensure public safety and health by addressing different emergencies.

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Everett Rogers

Everett M. Rogers (March 6, 1931 – October 21, 2004) was an eminent American communication theorist and sociologist, who originated the diffusion of innovations theory and introduced the term early adopter.

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Exxon was the brand name of oil and natural resources company Exxon Corporation, prior to 1972 known as Standard Oil Company of New Jersey.

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Exxon Valdez

Oriental Nicety, formerly Exxon Valdez, Exxon Mediterranean, SeaRiver Mediterranean, S/R Mediterranean, Mediterranean, and Dong Fang Ocean, was an oil tanker that gained notoriety after running aground in Prince William Sound spilling hundreds of thousands of barrels of crude oil in Alaska.

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Exxon Valdez oil spill

The Exxon Valdez oil spill occurred in Prince William Sound, Alaska, March 24, 1989, when Exxon Valdez, an oil tanker owned by Exxon Shipping Company, bound for Long Beach, California, struck Prince William Sound's Bligh Reef at 12:04 am local time and spilled of crude oil over the next few days.

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Federal Emergency Management Agency

The Federal Emergency Management Agency (FEMA) is an agency of the United States Department of Homeland Security, initially created by Presidential Reorganization Plan No.

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Firestone Tire and Rubber Company

The Firestone Tire and Rubber Company is an American tire company founded by Harvey Firestone in 1900 to supply pneumatic tires for wagons, buggies, and other forms of wheeled transportation common in the era.

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A flood is an overflow of water that submerges land that is usually dry.

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Ford Motor Company

Ford Motor Company (commonly referred to simply as "Ford") is an American multinational automaker headquartered in Dearborn, Michigan, a suburb of Detroit.

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Gulf Coast of the United States

The Gulf Coast of the United States is the coastline along which the Southern United States meets the Gulf of Mexico.

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Heartbleed is a security bug in the OpenSSL cryptography library, which is a widely used implementation of the Transport Layer Security (TLS) protocol.

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Hurricane Katrina

Hurricane Katrina was an extremely destructive and deadly Category 5 hurricane that caused catastrophic damage along the Gulf coast from central Florida to Texas, much of it due to the storm surge and levee failure.

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Incident management

An incident is an event that could lead to loss of, or disruption to, an organization's operations, services or functions.

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International Red Cross and Red Crescent Movement

The International Red Cross and Red Crescent Movement is an international humanitarian movement with approximately 17 million volunteers, members and staff worldwide which was founded to protect human life and health, to ensure respect for all human beings, and to prevent and alleviate human suffering.

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The Internet is the global system of interconnected computer networks that use the Internet protocol suite (TCP/IP) to link devices worldwide.

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ISO/TC 223

ISO/TC 223 Societal security was a technical committee of the International Organization for Standardization formed in 2001 to develop standards in the area of societal security: i.e. protection of society from and response to incidents, emergencies, and disasters caused by intentional and unintentional human acts, natural hazards, and technical failures.

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The term landslide or, less frequently, landslip, refers to several forms of mass wasting that include a wide range of ground movements, such as rockfalls, deep-seated slope failures, mudflows and debris flows.

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Lawrence G. Rawl

Lawrence G. Rawl (May 4, 1928 – February 14, 2005) was an American businessman, the chairman and CEO of Exxon from 1985 to 1993.

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Management (or managing) is the administration of an organization, whether it is a business, a not-for-profit organization, or government body.

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Management by exception

Management by exception is a style of business management that focuses on identifying and handling cases that deviate from the norm, recommended as best practice by the project management method By Kamal Jain.

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Mattel, Inc. is an American multinational toy manufacturing company founded in 1945 with headquarters in El Segundo, California.

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National Guard of the United States

The National Guard of the United States, part of the reserve components of the United States Armed Forces, is a reserve military force, composed of National Guard military members or units of each state and the territories of Guam, the Virgin Islands, Puerto Rico, and the District of Columbia, for a total of 54 separate organizations.

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National Response Plan

The National Response Plan (NRP) was a United States national plan to respond to emergencies such as natural disasters or terrorist attacks.

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The Nazareth-Conferences were the beginning of a project of psychoanalysts from England, Israel and Germany, whose founding fathers and mothers intended to contribute to a process of solving conflicts that developed between national groups.

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Odwalla Inc. is an American food product company that sells fruit juices, smoothies and food bars.

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Pepsi is a carbonated soft drink produced and manufactured by PepsiCo.

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Peter Power (crisis management specialist)

Peter Power is a British crisis management specialist and has advised many organisations in his area of speciality.

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Public relations

Public relations (PR) is the practice of managing the spread of information between an individual or an organization (such as a business, government agency, or a nonprofit organization) and the public.

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Rainbow/PUSH is a non-profit organization formed as a merger of two non-profit organizations founded by Jesse Jackson — Operation PUSH (People United to Save Humanity) and the National Rainbow Coalition.

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Risk management

Risk management is the identification, evaluation, and prioritization of risks (defined in ISO 31000 as the effect of uncertainty on objectives) followed by coordinator and economical application of resources to minimize, monitor, and control the probability or impact of unfortunate events or to maximize the realization of opportunities.

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September 11 attacks

The September 11, 2001 attacks (also referred to as 9/11) were a series of four coordinated terrorist attacks by the Islamic terrorist group al-Qaeda against the United States on the morning of Tuesday, September 11, 2001.

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Shareholder value

Shareholder value is a business term, sometimes phrased as shareholder value maximization or as the shareholder value model, which implies that the ultimate measure of a company's success is the extent to which it enriches shareholders.

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Social position

Social position is the position of an individual in a given society and culture.

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Social responsibility

Social responsibility is an ethical framework and suggests that an entity, be it an organization or individual, has an obligation to act for the benefit of society at large.

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Tavistock Institute

The Tavistock Institute of Human Relations or TIHR is a British not-for-profit organisation which applies social science to contemporary issues and problems.

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A tornado is a rapidly rotating column of air that is in contact with both the surface of the Earth and a cumulonimbus cloud or, in rare cases, the base of a cumulus cloud.

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Trial and error

Trial and error is a fundamental method of problem solving.

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Tropical cyclone

A tropical cyclone is a rapidly rotating storm system characterized by a low-pressure center, a closed low-level atmospheric circulation, strong winds, and a spiral arrangement of thunderstorms that produce heavy rain.

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A tsunami (from 津波, "harbour wave"; English pronunciation) or tidal wave, also known as a seismic sea wave, is a series of waves in a water body caused by the displacement of a large volume of water, generally in an ocean or a large lake.

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Tylenol (brand)

Tylenol is a brand of drugs advertised for reducing pain, reducing fever, and relieving the symptoms of allergies, cold, cough headache, and influenza.

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United States Department of Homeland Security

The United States Department of Homeland Security (DHS) is a cabinet department of the United States federal government with responsibilities in public security, roughly comparable to the interior or home ministries of other countries.

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University of Arkansas

The University of Arkansas (U of A, UARK, or UA) is a public land-grant, doctoral research university located in Fayetteville, Arkansas.

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Virginia Tech shooting

On April 16, 2007, a school shooting occurred at West Ambler Johnston Hall and Norris Hall at the Virginia Polytechnic Institute and State University, in Blacksburg, Virginia.

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A volcano is a rupture in the crust of a planetary-mass object, such as Earth, that allows hot lava, volcanic ash, and gases to escape from a magma chamber below the surface.

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2004 Indian Ocean earthquake and tsunami

The 2004 Indian Ocean earthquake occurred at 00:58:53 UTC on 26 December with the epicentre off the west coast of Sumatra, Indonesia.

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24-hour news cycle

The 24-hour news cycle (or 24/7 news cycle) is 24-hour investigation and reporting of news, concomitant with fast-paced lifestyles.

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Crisis Management, Crisis communication model, Crisis types, Crisismanagement.


[1] https://en.wikipedia.org/wiki/Crisis_management

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