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Speech analytics

Index Speech analytics

Speech analytics is the process of analyzing recorded calls to gather customer information to improve communication and future interaction. [1]

10 relations: Audio mining, Customer dynamics, Customer intelligence, Information retrieval, Information technology, North America, Outsourcing, Precision and recall, Speech recognition, Telecommunication.

Audio mining

Audio mining is a technique by which the content of an audio signal can be automatically analysed and searched.

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Customer dynamics

Customer dynamics is an emerging theory on customer-business relationships that describes the ongoing interchange of information and transactions between customers and organizations.

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Customer intelligence

Customer intelligence (CI) is the process of gathering and analyzing information regarding customers, and their details and activities, to build deeper and more effective customer relationships and improve decision-making by vendors.

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Information retrieval

Information retrieval (IR) is the activity of obtaining information system resources relevant to an information need from a collection of information resources.

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Information technology

Information technology (IT) is the use of computers to store, retrieve, transmit, and manipulate data, or information, often in the context of a business or other enterprise.

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North America

North America is a continent entirely within the Northern Hemisphere and almost all within the Western Hemisphere; it is also considered by some to be a northern subcontinent of the Americas.

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Outsourcing

In business, outsourcing is an agreement in which one company contracts its own internal activity to a different company.

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Precision and recall

In pattern recognition, information retrieval and binary classification, precision (also called positive predictive value) is the fraction of relevant instances among the retrieved instances, while recall (also known as sensitivity) is the fraction of relevant instances that have been retrieved over the total amount of relevant instances.

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Speech recognition

Speech recognition is the inter-disciplinary sub-field of computational linguistics that develops methodologies and technologies that enables the recognition and translation of spoken language into text by computers.

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Telecommunication

Telecommunication is the transmission of signs, signals, messages, words, writings, images and sounds or information of any nature by wire, radio, optical or other electromagnetic systems.

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LVCSR, Speech Analytics.

References

[1] https://en.wikipedia.org/wiki/Speech_analytics

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