130 relations: A. Aneesh, Accent (sociolinguistics), American Rights at Work, Audit, Benedict Arnold, Bring Jobs Home Act, Business, Business networking, Business process, Business process outsourcing, Business process outsourcing in the Philippines, Business process outsourcing to India, Call center industry in Bangladesh, Call center industry in the Philippines, Call centre, Canada, Center of excellence, Center on Budget and Policy Priorities, China, Citibank, Citizenship of the United States, Cloud computing, Comparative advantage, Comparison of time-tracking software, Contingent work, Contract, Costa Rica, Crowdsourcing, Customer, Database, Democratic Party (United States), Developing country, Directory service, Engineering, Engineering process outsourcing, Executive compensation in the United States, Facility management, Farmshoring, Financial transaction, Freelancer, General Electric, Global sourcing, Global South, Globality, Globalization, Governance, Homesourcing, Human resources, Identity management, Impact sourcing, ..., Independent contractor, India, Information technology, Information technology outsourcing, Insourcing, Instant messaging, Internal audit, Issue tracking system, IT infrastructure, Jeff Immelt, John Kerry, John Zogby, Knowledge process outsourcing, Legal outsourcing, Linguistics, Maquiladora, Medicare (United States), Mexico–United States border, Midsourcing, Minimum wage, Multisourcing, Nearshoring, North American Free Trade Agreement, Occupational Safety and Health Administration, Offshore outsourcing, Offshore software R&D, Offshoring, Offshoring Research Network, Oliver E. Williamson, Organization, Outline of business management, Outsource marketing, Paul Krugman, Payment, Peter Drucker, Poland, Polarization (economics), Print and mail outsourcing, Privatization, Procter & Gamble, Professional employer organization, Programmers Guild, Recruitment, Regional insourcing, Relational contract, Risk management, Sarbanes–Oxley Act, Süzen v Zehnacker Gebaeudereingung GmbH, Service (economics), Social security, Software development, Software development effort estimation, Software engineering, Software maintenance, Strategic alliance, Supply chain, Tax haven, Taxation in the United States, Telecentre, Telecommuting, Telephone call, The Economist, The Wall Street Journal, Third-party logistics, Time management, Trade Adjustment Assistance, Transfers of Undertakings Directive 2001, Transition methodology, Union busting, United States, United States presidential election, 2004, United States presidential election, 2012, Verifiable computing, Vertical integration, Vested outsourcing, Virtual assistant (occupation), Virtual workplace, Voice over IP, White-collar worker, 113th United States Congress. Expand index (80 more) » « Shrink index
In sociolinguistics, an accent is a manner of pronunciation peculiar to a particular individual, location, or nation.
American Rights at Work (ARAW) is a U.S. self-described nonpartisan, nonprofit organization that advocates for workers and their right to form unions without interference.
An audit is a systematic and independent examination of books, accounts, statutory records, documents and vouchers of an organization to ascertain how far the financial statements as well as non-financial disclosures present a true and fair view of the concern.
Benedict Arnold (Brandt (1994), p. 4June 14, 1801) was a general during the American Revolutionary War who fought heroically for the American Continental Army—then defected to the enemy in 1780.
The Bring Jobs Home Act is a bill that would amend the Internal Revenue Code to grant business taxpayers a tax credit for up to 20% of insourcing expenses incurred for eliminating a business located outside the United States and relocating it within the United States, and deny a tax deduction for outsourcing expenses incurred in relocating a U.S. business outside the United States.
Business is the activity of making one's living or making money by producing or buying and selling products (goods and services).
Networking is a socioeconomic business activity by which businesspeople and entrepreneurs meet to form business relationships and to recognize, create, or act upon business opportunities, share information and seek potential partners for ventures.
A business process or business method is a collection of related, structured activities or tasks that in a specific sequence produces a service or product (serves a particular business goal) for a particular customer or customers.
Business process outsourcing (BPO) is defined as a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.
One of the most dynamic and fastest growing sectors in the Philippines is the information technology–business process outsourcing (IT-BPO) industry.
Business process outsourcing to India refers to the business process outsourcing services in the outsourcing industry in India, catering mainly to Western operations of multinational corporations (MNCs).
The call center industry in Bangladesh was worth around $12 million in 2013, of which 50 percent was accounted for by the country's domestic market.
Call centers began in the Philippines as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.
A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone.
Canada is a country located in the northern part of North America.
A center of excellence (COE) is a team, a shared facility or an entity that provides leadership, best practices, research, support and/or training for a focus area.
The Center on Budget and Policy Priorities (CBPP) is an American think tank that analyzes the impact of federal and state government budget policies from a progressive perspective.
China, officially the People's Republic of China (PRC), is a unitary one-party sovereign state in East Asia and the world's most populous country, with a population of around /1e9 round 3 billion.
Citibank is the consumer division of financial services multinational Citigroup.
Citizenship of the United States is a status that entails specific rights, duties and benefits.
Cloud computing is an information technology (IT) paradigm that enables ubiquitous access to shared pools of configurable system resources and higher-level services that can be rapidly provisioned with minimal management effort, often over the Internet.
The law or principle of comparative advantage holds that under free trade, an agent will produce more of and consume less of a good for which they have a comparative advantage.
This is a comparison of notable time-tracking software packages and web hosted services.
Contingent work or casual work is an employment relationship which is considered non-permanent.
A contract is a promise or set of promises that are legally enforceable and, if violated, allow the injured party access to legal remedies.
Costa Rica ("Rich Coast"), officially the Republic of Costa Rica (República de Costa Rica), is a country in Central America, bordered by Nicaragua to the north, Panama to the southeast, the Pacific Ocean to the west, the Caribbean Sea to the east, and Ecuador to the south of Cocos Island.
Crowdsourcing is a sourcing model in which individuals or organizations obtain goods and services.
In sales, commerce and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product or an idea - obtained from a seller, vendor, or supplier via a financial transaction or exchange for money or some other valuable consideration.
A database is an organized collection of data, stored and accessed electronically.
The Democratic Party is one of the two major contemporary political parties in the United States, along with the Republican Party (nicknamed the GOP for Grand Old Party).
A developing country (or a low and middle income country (LMIC), less developed country, less economically developed country (LEDC), underdeveloped country) is a country with a less developed industrial base and a low Human Development Index (HDI) relative to other countries.
In computing, directory service or name service maps the names of network resources to their respective network addresses.
Engineering is the creative application of science, mathematical methods, and empirical evidence to the innovation, design, construction, operation and maintenance of structures, machines, materials, devices, systems, processes, and organizations.
Engineering process outsourcing (EPO) for the architecture, engineering and construction (AEC) industry is a resource for the industries of the built environment.
In the United States, the compensation of company executives is distinguished by the forms it takes and its dramatic rise over the past three decades and wide-ranging criticism leveled against it.
Facility management (or facilities management or FM) is a professional management discipline focused upon the efficient and effective delivery of support services for the organizations that it serves.
Farmshoring is the shifting of employment from abroad into rural communities across the United States.
A financial transaction is an agreement, or communication, carried out between a buyer and a seller to exchange an asset for payment.
A freelancer or freelance worker is a term commonly used for a person who is self-employed and is not necessarily committed to a particular employer long-term.
General Electric Company (GE) is an American multinational conglomerate incorporated in New York and headquartered in Boston, Massachusetts.
Global sourcing is the practice of sourcing from the global market for goods and services across geopolitical boundaries.
The Global South is a term that has been emerging in transnational and postcolonial studies to refer to what may also be called the "Third World" (i.e., Africa, Latin America, and the developing countries in Asia), "developing countries," "less developed countries," and "less developed regions." It can also include poorer "southern" regions of wealthy "northern" countries.
Globality is the end-state of globalization – a hypothetical condition in which the process of globalization is complete or nearly so, barriers have fallen, and "a new global reality" is emerging.
Globalization or globalisation is the process of interaction and integration between people, companies, and governments worldwide.
Governance is all of the processes of governing, whether undertaken by a government, a market or a network, over a social system (family, tribe, formal or informal organization, a territory or across territories) and whether through the laws, norms, power or language of an organized society.
Homesourcing also known as homeshoring is "the transfer of service industry employment from offices to home-based employees with appropriate telephone and Internet facilities".
Human resources are the people who make up the workforce of an organization, business sector, or economy.
Identity management, also known as identity and access management (IAM) is, in computer security, the security and business discipline that "enables the right individuals to access the right resources at the right times and for the right reasons".
Impact sourcing, also known as socially responsible outsourcing, refers to an arm of the business process outsourcing (BPO) industry that employs people at the base of the pyramid as workers.
An independent contractor is a natural person, business, or corporation that provides goods or services to another entity under terms specified in a contract or within a verbal agreement.
India (IAST), also called the Republic of India (IAST), is a country in South Asia.
Information technology (IT) is the use of computers to store, retrieve, transmit, and manipulate data, or information, often in the context of a business or other enterprise.
Information technology (ΙΤ) outsourcing is a company's outsourcing of computer or Internet related work, such as programming, to other companies.
Insourcing is the commencement of performing a business function that could be contracted out internally: either with the help of a third-party provider who performs the task on-site, or by conducting said task independently.
Instant messaging (IM) technology is a type of online chat that offers real-time text transmission over the Internet.
Internal auditing is an independent, objective assurance and consulting activity designed to add value and improve an organization's operations.
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization.
Information technology infrastructure is defined broadly as a set of information technology (IT) components that are the foundation of an IT service; typically physical components (computer and networking hardware and facilities), but also various software and network components.
Jeffrey Robert Immelt (born February 19, 1956) is an American business executive currently working as a venture partner at New Enterprise Associates.
John Forbes Kerry (born December 11, 1943) is an American politician who served as the 68th United States Secretary of State from 2013 to 2017.
John J. Zogby (born September 3, 1948) is an American public opinion pollster, author, and public speaker.
Knowledge process outsourcing (KPO) describes the outsourcing of core information-related business activities which are competitively important or form an integral part of a company's value chain.
Legal outsourcing, also known as legal process outsourcing (LPO), refers to the practice of a law firm or corporation obtaining legal support services from an outside law firm or legal support services company (LPO provider).
Linguistics is the scientific study of language, and involves an analysis of language form, language meaning, and language in context.
In Mexico, a maquiladora or maquila is a manufacturing operation, where factories import certain material and equipment on a duty-free and tariff-free basis for assembly, processing, or manufacturing and then export the assembled, processed and/or manufactured products, sometimes back to the raw materials' country of origin.
In the United States, Medicare is a national health insurance program, now administered by the Centers for Medicaid and Medicare Services of the U.S. federal government but begun in 1966 under the Social Security Administration.
The Mexico–United States border is an international border separating Mexico and the United States, extending from the Pacific Ocean to the west and Gulf of Mexico to the east.
Midsourcing refers to the practice of hiring a local contract engineering service firm to provide management of outsourced/offshored labor for software, hardware, and IT engineering.
A minimum wage is the lowest remuneration that employers can legally pay their workers.
Multisourcing is the disciplined provisioning and blending of business and IT services from the optimal set of internal and external providers in the pursuit of business goals.
Nearshoring is the outsourcing of business processes, especially information technology processes, to companies in a nearby country, often sharing a border with the target country.
The North American Free Trade Agreement (NAFTA; Spanish: Tratado de Libre Comercio de América del Norte, TLCAN; French: Accord de libre-échange nord-américain, ALÉNA) is an agreement signed by Canada, Mexico, and the United States, creating a trilateral trade bloc in North America.
The Occupational Safety and Health Administration (OSHA) is an agency of the United States Department of Labor.
Offshore outsourcing is the practice of hiring an external organization to perform some business functions ("Outsourcing") in a country other than the one where the products or services are actually developed or manufactured ("Offshore").
Offshore Software R&D is the provision of software development services by a supplier (whether external or internal) located in a different country from the one where the software will be used.
Offshoring is the relocation of a business process from one country to another—typically an operational process, such as manufacturing, or supporting processes, such as accounting.
The Offshoring Research Network is an international network of researchers and practitioners studying organizations in their transition to globalizing their business functions, processes and administrative services.
Oliver Eaton Williamson (born September 27, 1932) is an American economist, a professor at the University of California, Berkeley, and recipient of the 2009 Nobel Memorial Prize in Economic Sciences, which he shared with Elinor Ostrom.
An organization or organisation is an entity comprising multiple people, such as an institution or an association, that has a collective goal and is linked to an external environment.
The following outline is provided as an overview of and topical guide to management: Business management – management of a business.
Outsourcing has been a growing area for business.
Paul Robin Krugman (born February 28, 1953) is an American economist who is currently Distinguished Professor of Economics at the Graduate Center of the City University of New York, and a columnist for The New York Times.
A payment is the trade of value from one party (such as a person or company) to another for goods, or services, or to fulfill a legal obligation.
Peter Ferdinand Drucker (November 19, 1909 – November 11, 2005) was an Austrian-born American management consultant, educator, and author, whose writings contributed to the philosophical and practical foundations of the modern business corporation.
Poland (Polska), officially the Republic of Poland (Rzeczpospolita Polska), is a country located in Central Europe.
Economists refer to the polarization of the labor force when middle-class jobs—requiring a moderate level of skills, like autoworkers’ jobs—seem to disappear relative to those at the bottom, requiring few skills, and those at the top, requiring greater skill levels.
Print and mail outsourcing is the outsourcing of document printing and distribution.
Privatization (also spelled privatisation) is the purchase of all outstanding shares of a publicly traded company by private investors, or the sale of a state-owned enterprise to private investors.
Procter & Gamble Co. (P&G) is an American multi-national consumer goods corporation headquartered in downtown Cincinnati, Ohio, founded in 1837 by British American William Procter and Irish American James Gamble.
A professional employer organization (PEO) is a firm that provides a service under which an employer can outsource employee management tasks, such as employee benefits, payroll and workers' compensation, recruiting, risk/safety management, and training and development.
The Programmers Guild is an American non-profit corporation that advocates against corporate outsourcing, the H1-B visa program and related topics.
Recruitment (hiring) refers to the overall process of attracting, shortlisting, selecting and appointing suitable candidates for jobs (either permanent or temporary) within an organization.
Regional insourcing is a process in which a company establishes satellite locations for specific entities of their business at sites that are away from their headquarters.
A relational contract is a contract whose effect is based upon a relationship of trust between the parties to which it pertains.
Risk management is the identification, evaluation, and prioritization of risks (defined in ISO 31000 as the effect of uncertainty on objectives) followed by coordinator and economical application of resources to minimize, monitor, and control the probability or impact of unfortunate events or to maximize the realization of opportunities.
The Sarbanes–Oxley Act of 2002, also known as the "Public Company Accounting Reform and Investor Protection Act" (in the Senate) and "Corporate and Auditing Accountability, Responsibility, and Transparency Act" (in the House) and more commonly called Sarbanes–Oxley, Sarbox or SOX, is a United States federal law that set new or expanded requirements for all U.S. public company boards, management and public accounting firms.
Süzen v Zehnacker Gebäudereinigung GmbH (1997) C-13/95 is a European Union labour law case concerning transfers of undertakings, and the job security rights of employees.
In economics, a service is a transaction in which no physical goods are transferred from the seller to the buyer.
Social security is "any government system that provides monetary assistance to people with an inadequate or no income." Social security is enshrined in Article 22 of the Universal Declaration of Human Rights, which states: Everyone, as a member of society, has the right to social security and is entitled to realization, through national effort and international co-operation and in accordance with the organization and resources of each State, of the economic, social and cultural rights indispensable for his dignity and the free development of his personality.
Software development is the process of conceiving, specifying, designing, programming, documenting, testing, and bug fixing involved in creating and maintaining applications, frameworks, or other software components.
Software development effort estimation is the process of predicting the most realistic amount of effort (expressed in terms of person-hours or money) required to develop or maintain software based on incomplete, uncertain and noisy input.
Software engineering is the application of engineering to the development of software in a systematic method.
Software maintenance in software engineering is the modification of a software product after delivery to correct faults, to improve performance or other attributes.
A strategic alliance (also see strategic partnership) is an agreement between two or more parties to pursue a set of agreed upon objectives needed while remaining independent organizations.
A supply chain is a system of organizations, people, activities, information, and resources involved in moving a product or service from supplier to customer.
A tax haven is defined as a jurisdiction with very low "effective" rates of taxation ("headline" rates may be higher).
The United States of America has separate federal, state, and local government(s) with taxes imposed at each of these levels.
A telecentre is a public place where people can access computers, the Internet, and other digital technologies that enable them to gather information, create, learn, and communicate with others while they develop essential digital skills.
Telecommuting, also called telework, teleworking, working from home, mobile work, remote work, and flexible workplace, is a work arrangement in which employees do not commute or travel (e.g. by bus or car) to a central place of work, such as an office building, warehouse, or store.
A telephone call is a connection over a telephone network between the called party and the calling party.
The Economist is an English-language weekly magazine-format newspaper owned by the Economist Group and edited at offices in London.
The Wall Street Journal is a U.S. business-focused, English-language international daily newspaper based in New York City.
Third-party logistics (abbreviated 3PL, or sometimes TPL) in logistics and supply chain management is a company's use of third-party businesses to outsource elements of the company's distribution and fulfillment services.
Time management is the process of planning and exercising conscious control of time spent on specific activities, especially to increase effectiveness, efficiency or productivity.
Trade Adjustment Assistance (TAA) is a federal program of the United States government to act as a way to reduce the damaging impact of imports felt by certain sectors of the U.S. economy.
The Transfers of Undertakings Directive is a European Union law that protects the contracts of employment of people working in businesses that are transferred between owners.
Transition methodology is the process of migrating knowledge, systems, and operating capabilities between an outsourcing environment to an in-house staff.
Union busting is a range of activities undertaken to disrupt or prevent the formation of trade unions.
The United States of America (USA), commonly known as the United States (U.S.) or America, is a federal republic composed of 50 states, a federal district, five major self-governing territories, and various possessions.
The United States presidential election of 2004, the 55th quadrennial presidential election, was held on Tuesday, November 2, 2004.
The United States presidential election of 2012 was the 57th quadrennial American presidential election.
Verifiable computing (or verified computation or verified computing) is enabling a computer to offload the computation of some function, to other perhaps untrusted clients, while maintaining verifiable results.
In microeconomics and management, vertical integration is an arrangement in which the supply chain of a company is owned by that company.
Vested (also referred to as "Vested outsourcing") is a hybrid business model in which both parties (the company and the service provider) in an outsourcing or business relationship focus on shared values and goals to create an arrangement that is mutually beneficial to each.
A virtual assistant (typically abbreviated to VA, also called a virtual office assistant) is generally self-employed and provides professional administrative, technical, or creative (social) assistance to clients remotely from a home office.
A virtual workplace is a workplace that is not located in any one physical space.
Voice over Internet Protocol (also voice over IP, VoIP or IP telephony) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet.
In many countries (such as Australia, Canada, France, New Zealand, United Kingdom, and United States), a white-collar worker is a person who performs professional, managerial, or administrative work.
The One Hundred Thirteenth United States Congress was a meeting of the legislative branch of the United States federal government, from January 3, 2013, to January 3, 2015, during the fifth and sixth years of Barack Obama's presidency.
BFO (Business Function Outsourcing), Business and industry/Outsourcing, Co-sourcing, Computer Services, Contracting out, Contracting-out, Cosourcing, Customer Service Outsourcing, Data entry outsourcing, Employee Outsourcing, External Development, Hr outsourcing, Human Resource Outsourcing (HRO), IT Outsourcing, IT Services & Outsourcing, Infrastructure technology outsourcing, Internal production, Out Sourcing, Out-sourced, Out-sourcing, Outscourcing, Outsource, Outsourced Product Development, Outsourced product development, Outsourced technical support, Outsourcing 3.0, Outsourcing services, Rural outsourcing, Shared Service and Outsourcing (SSO), Smartsourcing, Technology Outsourcing.