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Technical support

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Technical support (often shortened to tech support) refers to a plethora of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other informatic, electronic or mechanical goods. [1]

42 relations: Application software, Call centre, Cold calling, Computer, Computer virus, Computerworld, Customer service, Dell, Device driver, Email, Google Books, Hard disk drive, Help desk, Hot swapping, Inc. (magazine), India, Internet forum, Journal of Software: Evolution and Process, Knowledge base, List of countries by English-speaking population, Managed services, Microsoft, Microsoft Windows, Mobile phone, Motherboard, Online chat, Outsourcing, Personal computer, Physical layer, Power user, Prentice Hall, Project management, Remote desktop software, Service-level agreement, Social engineering (security), Spyware, Technician, Television, Troubleshooting, Website, Windows Registry, World Wide Web.

Application software

An application software (app or application for short) is a computer software designed to perform a group of coordinated functions, tasks, or activities for the benefit of the user.

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Call centre

A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone.

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Cold calling

Cold calling is defined as the solicitation of business from potential customers who have had no prior contact with the salesperson conducting the call.

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Computer

A computer is a device that can be instructed to carry out sequences of arithmetic or logical operations automatically via computer programming.

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Computer virus

A computer virus is a type of malicious software program ("malware") that, when executed, replicates itself by modifying other computer programs and inserting its own code.

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Computerworld

Computerworld is a publication website and digital magazine for information technology (IT) and business technology professionals.

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Customer service

Customer service is the provision of service to customers before, during and after a purchase.

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Dell

Dell (stylized as DELL) is an American multinational computer technology company based in Round Rock, Texas, United States, that develops, sells, repairs, and supports computers and related products and services.

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Device driver

In computing, a device driver is a computer program that operates or controls a particular type of device that is attached to a computer.

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Email

Electronic mail (email or e-mail) is a method of exchanging messages ("mail") between people using electronic devices.

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Google Books

Google Books (previously known as Google Book Search and Google Print and by its codename Project Ocean) is a service from Google Inc. that searches the full text of books and magazines that Google has scanned, converted to text using optical character recognition (OCR), and stored in its digital database.

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Hard disk drive

A hard disk drive (HDD), hard disk, hard drive or fixed disk is an electromechanical data storage device that uses magnetic storage to store and retrieve digital information using one or more rigid rapidly rotating disks (platters) coated with magnetic material.

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Help desk

A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services.

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Hot swapping

Hot swapping (frequently inaccurately called hot plugging) is replacing or adding components without stopping or shutting down the system.

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Inc. (magazine)

Inc. is an American weekly magazine which publishes about small businesses and startups.

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India

India (IAST), also called the Republic of India (IAST), is a country in South Asia.

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Internet forum

An Internet forum, or message board, is an online discussion site where people can hold conversations in the form of posted messages.

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Journal of Software: Evolution and Process

The Journal of Software: Evolution and Process is a peer-reviewed scientific journal covering all aspects of software development and evolution.

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Knowledge base

A knowledge base (KB) is a technology used to store complex structured and unstructured information used by a computer system.

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List of countries by English-speaking population

The following is a list of English-speaking population by country, including information on both native speakers and second-language speakers.

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Managed services

Managed services is the practice of outsourcing on a proactive basis management responsibilities and functions and a strategic method intended to improve operations and cut expenses.

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Microsoft

Microsoft Corporation (abbreviated as MS) is an American multinational technology company with headquarters in Redmond, Washington.

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Microsoft Windows

Microsoft Windows is a group of several graphical operating system families, all of which are developed, marketed, and sold by Microsoft.

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Mobile phone

A mobile phone, known as a cell phone in North America, is a portable telephone that can make and receive calls over a radio frequency link while the user is moving within a telephone service area.

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Motherboard

A motherboard (sometimes alternatively known as the mainboard, system board, baseboard, planar board or logic board, or colloquially, a mobo) is the main printed circuit board (PCB) found in general purpose microcomputers and other expandable systems.

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Online chat

Online chat may refer to any kind of communication over the Internet that offers a real-time transmission of text messages from sender to receiver.

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Outsourcing

In business, outsourcing is an agreement in which one company contracts its own internal activity to a different company.

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Personal computer

A personal computer (PC) is a multi-purpose computer whose size, capabilities, and price make it feasible for individual use.

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Physical layer

In the seven-layer OSI model of computer networking, the physical layer or layer 1 is the first and lowest layer.

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Power user

A power user or an experienced user is a computer user who uses advanced features of computer hardware, operating systems, programs, or web sites which are not used by the average user.

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Prentice Hall

Prentice Hall is a major educational publisher owned by Pearson plc.

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Project management

Project management is the practice of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria at the specified time.

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Remote desktop software

In computing, the term remote desktop refers to a software or operating system feature that allows a personal computer's desktop environment to be run remotely on one system (usually a PC, but the concept applies equally to a server), while being displayed on a separate client device.

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Service-level agreement

A service-level agreement (SLA) is a commitment between a service provider and a client.

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Social engineering (security)

Social engineering, in the context of information security, refers to psychological manipulation of people into performing actions or divulging confidential information.

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Spyware

Spyware is software that aims to gather information about a person or organization sometimes without their knowledge, that may send such information to another entity without the consumer's consent, that asserts control over a device without the consumer's knowledge, or it may send such information to another entity with the consumer's consent, through cookies.

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Technician

A technician is a worker in a field of technology who is proficient in the relevant skill and technique, with a relatively practical understanding of the theoretical principles.

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Television

Television (TV) is a telecommunication medium used for transmitting moving images in monochrome (black and white), or in colour, and in two or three dimensions and sound.

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Troubleshooting

Troubleshooting or dépanneuring is a form of problem solving, often applied to repair failed products or processes on a machine or a system.a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again.

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Website

A website is a collection of related web pages, including multimedia content, typically identified with a common domain name, and published on at least one web server.

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Windows Registry

The registry is a hierarchical database that stores low-level settings for the Microsoft Windows operating system and for applications that opt to use the registry.

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World Wide Web

The World Wide Web (abbreviated WWW or the Web) is an information space where documents and other web resources are identified by Uniform Resource Locators (URLs), interlinked by hypertext links, and accessible via the Internet.

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References

[1] https://en.wikipedia.org/wiki/Technical_support

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