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Troubleshooting

Index Troubleshooting

Troubleshooting or dépanneuring is a form of problem solving, often applied to repair failed products or processes on a machine or a system.a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. [1]

48 relations: Bathtub curve, Behavior-shaping constraint, Binary search algorithm, Causality, Checklist, Classical conditioning, Cognitive walkthrough, Coincidence, Correlation and dependence, Critical thinking, Debugging, Design, Diagnosis, Divide and conquer algorithm, Documentation, Error-tolerant design, Failover, Failure, Failure analysis, Failure mode and effects analysis, Fault tolerance, Fault tree analysis, Feedback, Flowchart, Forensic engineering, Habituation, Hard copy, Help desk, Human factors and ergonomics, Incandescent light bulb, Intermittent fault, KISS principle, Magical thinking, No fault found, Probability, Problem solving, Procedure (term), Process of elimination, Race condition, Reboot, Root cause, Root cause analysis, RPR problem diagnosis, Saying, System, Technical writer, Theory of operation, 5 Whys.

Bathtub curve

The bathtub curve is widely used in reliability engineering.

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Behavior-shaping constraint

A behavior-shaping constraint, also sometimes referred to as a forcing function or poka-yoke, is a technique used in error-tolerant design to prevent the user from making common errors or mistakes.

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Binary search algorithm

In computer science, binary search, also known as half-interval search,logarithmic search, or binary chop, is a search algorithm that finds the position of a target value within a sorted array.

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Causality

Causality (also referred to as causation, or cause and effect) is what connects one process (the cause) with another process or state (the effect), where the first is partly responsible for the second, and the second is partly dependent on the first.

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Checklist

A checklist is a type of job aid used to reduce failure by compensating for potential limits of human memory and attention.

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Classical conditioning

Classical conditioning (also known as Pavlovian or respondent conditioning) refers to a learning procedure in which a biologically potent stimulus (e.g. food) is paired with a previously neutral stimulus (e.g. a bell).

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Cognitive walkthrough

The cognitive walkthrough method is a usability inspection method used to identify usability issues in interactive systems, focusing on how easy it is for new users to accomplish tasks with the system.

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Coincidence

A coincidence is a remarkable concurrence of events or circumstances that have no apparent causal connection with one another.

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Correlation and dependence

In statistics, dependence or association is any statistical relationship, whether causal or not, between two random variables or bivariate data.

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Critical thinking

Critical thinking is the objective analysis of facts to form a judgment.

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Debugging

Debugging is the process of finding and resolving defects or problems within a computer program that prevent correct operation of computer software or a system.

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Design

Design is the creation of a plan or convention for the construction of an object, system or measurable human interaction (as in architectural blueprints, engineering drawings, business processes, circuit diagrams, and sewing patterns).

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Diagnosis

Diagnosis is the identification of the nature and cause of a certain phenomenon.

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Divide and conquer algorithm

In computer science, divide and conquer is an algorithm design paradigm based on multi-branched recursion.

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Documentation

Documentation is a set of documents provided on paper, or online, or on digital or analog media, such as audio tape or CDs.

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Error-tolerant design

An error-tolerant design (also: human-error-tolerant design) is one that does not unduly penalize user or human errors.

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Failover

In computing and related technologies such as networking, failover is switching to a redundant or standby computer server, system, hardware component or network upon the failure or abnormal termination of the previously active application, server, system, hardware component, or network.

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Failure

Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success.

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Failure analysis

Failure analysis is the process of collecting and analyzing data to determine the cause of a failure, often with the goal of determining corrective actions or liability.

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Failure mode and effects analysis

Failure mode and effects analysis (FMEA)—also "failure modes", plural, in many publications—was one of the first highly structured, systematic techniques for failure analysis.

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Fault tolerance

Fault tolerance is the property that enables a system to continue operating properly in the event of the failure (or one or more faults within) some of its components.

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Fault tree analysis

Fault tree analysis (FTA) is a top-down, deductive failure analysis in which an undesired state of a system is analyzed using Boolean logic to combine a series of lower-level events.

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Feedback

Feedback occurs when outputs of a system are routed back as inputs as part of a chain of cause-and-effect that forms a circuit or loop.

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Flowchart

A flowchart is a type of diagram that represents an algorithm, workflow or process.

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Forensic engineering

Forensic engineering has been defined as "the investigation of failures - ranging from serviceability to catastrophic - which may lead to legal activity, including both civil and criminal". It therefore includes the investigation of materials, products, structures or components that fail or do not operate or function as intended, causing personal injury, damage to property or economic loss.

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Habituation

Habituation is a form of learning in which an organism decreases or ceases its responses to a stimulus after repeated or prolonged presentations.

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Hard copy

In information handling, the U.S. Federal Standard 1037C (Glossary of Telecommunication Terms) defines a hard copy as a permanent reproduction, or copy, in the form of a physical object, of any media suitable for direct use by a person (in particular paper), of displayed or transmitted data.

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Help desk

A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services.

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Human factors and ergonomics

Human factors and ergonomics (commonly referred to as Human Factors), is the application of psychological and physiological principles to the (engineering and) design of products, processes, and systems.

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Incandescent light bulb

An incandescent light bulb, incandescent lamp or incandescent light globe is an electric light with a wire filament heated to such a high temperature that it glows with visible light (incandescence).

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Intermittent fault

An intermittent fault, often called simply an "intermittent", is a malfunction of a device or system that occurs at intervals, usually irregular, in a device or system that functions normally at other times.

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KISS principle

KISS is an acronym for "Keep it simple, stupid" as a design principle noted by the U.S. Navy in 1960.

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Magical thinking

Magical thinking is a term used in anthropology and psychology, denoting the fallacious attribution of causal relationships between actions and events, with subtle differences in meaning between the two fields.

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No fault found

No fault found (NFF), No Trouble Found (NTF) or No Defect Found (NDF) are terms used in the field of maintenance, where a unit is removed from service following a complaint of a perceived fault by operators or an alarm from its BIT (built-in test) equipment.

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Probability

Probability is the measure of the likelihood that an event will occur.

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Problem solving

Problem solving consists of using generic or ad hoc methods, in an orderly manner, to find solutions to problems.

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Procedure (term)

A procedure is a document written to support a "policy directive".

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Process of elimination

Process of elimination is a method to identify an entity of interest among several ones by excluding all other entities.

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Race condition

A race condition or race hazard is the behavior of an electronics, software, or other system where the output is dependent on the sequence or timing of other uncontrollable events.

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Reboot

In computing, rebooting is the process by which a running computer system is restarted, either intentionally or unintentionally.

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Root cause

A root cause is an initiating cause of either a condition or a causal chain that leads to an outcome or effect of interest.

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Root cause analysis

Root cause analysis (RCA) is a method of problem solving used for identifying the root causes of faults or problems.

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RPR problem diagnosis

RPR (rapid problem resolution) is a method of problem diagnosis designed to determine the root cause of IT problems.

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Saying

A saying is any concisely written or spoken expression that is especially memorable because of its meaning or style.

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System

A system is a regularly interacting or interdependent group of items forming an integrated whole.

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Technical writer

A technical writer is a professional information communicator whose task it is to transfer information (knowledge) between two or more parties, through any medium that best facilitates the transfer and comprehension of the information.

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Theory of operation

A theory of operation is a description of how a device or system should work.

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5 Whys

5 Whys is an iterative interrogative technique used to explore the cause-and-effect relationships underlying a particular problem.

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Redirects here:

Trouble shoot, Trouble shooter, Trouble shooting, Trouble-shoot, Troubleshoot, Troubleshooting (computing).

References

[1] https://en.wikipedia.org/wiki/Troubleshooting

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