Comparison of CRM systems and Customer relationship management

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Difference between Comparison of CRM systems and Customer relationship management

Comparison of CRM systems vs. Customer relationship management

This article is a comparison of notable CRM systems. Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers.

Act! CRM

Act! (previously known as Sage ACT! 2010–2013) is a customer relationship management (CRM) software application which is used to keep track of client and prospect details in a single database that can be shared by multiple users.

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Base CRM

Base CRM (originally Future Simple or PipeJump) is an enterprise software company based in Mountain View, California with R&D offices located in Kraków, Poland.

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Cloud computing

Cloud computing is an information technology (IT) paradigm that enables ubiquitous access to shared pools of configurable system resources and higher-level services that can be rapidly provisioned with minimal management effort, often over the Internet.

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Enterprise resource planning

Enterprise resource planning (ERP) is the integrated management of core business processes, often in real-time and mediated by software and technology.

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Forrester Research

Forrester is an American market research company that provides advice on existing and potential impact of technology, to its clients and the public.

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Microsoft

Microsoft Corporation (abbreviated as MS) is an American multinational technology company with headquarters in Redmond, Washington.

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Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft.

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Mike Muhney

Mike Muhney was the co-inventor, along with Pat Sullivan, of ACT! contact management software.

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Nutshell CRM

Nutshell is a web and mobile customer relationship management (CRM) service.

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Pat Sullivan (programmer)

Pat Sullivan is recognized as a pioneer in the high-tech industry who co-created the contact manager ACT! along with his partner Mike Muhney.

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Salesforce.com

Salesforce.com, Inc. (styled in its logo as salesƒorce; abbreviated usually as SF or SFDC) is a US cloud computing company headquartered in San Francisco, California.

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Siebel Systems

Siebel CRM Systems, Inc. was a software company principally engaged in the design, development, marketing, and support of customer relationship management (CRM) applications.

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Software as a service

Software as a service (SaaS) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted.

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SugarCRM

SugarCRM is a software company based in Cupertino, California.

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