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18 relations: Call centre, Call-recording software, Firewall (computing), G.711, G.723, G.729, IP address, IP PBX, MAC address, Network tap, Real-time Transport Protocol, Softphone, Streaming media, Telephone recording laws, Telephone tapping, Virtual LAN, Voice over IP, WAV.
Call centre
A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone.
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Call-recording software
Call recording software records telephone conversations over PSTN or VoIP in a digital audio file format.
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Firewall (computing)
In computing, a firewall is a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules.
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G.711
G.711 is an ITU-T standard for audio companding.
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G.723
G.723 is an ITU-T standard speech codec using extensions of G.721 providing voice quality covering 300 Hz to 3400 Hz using Adaptive Differential Pulse Code Modulation (ADPCM) to 24 and 40 kbit/s for digital circuit multiplication equipment (DCME) applications.
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G.729
G.729 is a royalty-free narrow-band vocoder-based audio data compression algorithm using a frame length of 10 milliseconds.
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IP address
An Internet Protocol address (IP address) is a numerical label assigned to each device connected to a computer network that uses the Internet Protocol for communication.
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IP PBX
A PBX (Private Branch Exchange) is a system that connects telephone extensions to the Public Switched Telephone Network and provides internal communication for a business.
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MAC address
A media access control address (MAC address) of a device is a unique identifier assigned to a network interface controller (NIC) for communications at the data link layer of a network segment.
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Network tap
A Network TAP (Terminal Access Point) denotes a system which monitors events on a local network and in order to aid administrators (or attackers) in analyzing the network.
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Real-time Transport Protocol
The Real-time Transport Protocol (RTP) is a network protocol for delivering audio and video over IP networks.
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Softphone
A softphone is a software program for making telephone calls over the Internet using a general purpose computer rather than dedicated hardware.
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Streaming media
Streaming media is multimedia that is constantly received by and presented to an end-user while being delivered by a provider.
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Telephone recording laws
Telephone recording laws are laws that govern the civilian recording of telephone conversations by the participants.
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Telephone tapping
Telephone tapping (also wire tapping or wiretapping in American English) is the monitoring of telephone and Internet conversations by a third party, often by covert means.
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Virtual LAN
A virtual LAN (VLAN) is any broadcast domain that is partitioned and isolated in a computer network at the data link layer (OSI layer 2).
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Voice over IP
Voice over Internet Protocol (also voice over IP, VoIP or IP telephony) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet.
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WAV
Waveform Audio File Format (WAVE, or more commonly known as WAV due to its filename extension - both pronounced "wave") (rarely, Audio for Windows) is a Microsoft and IBM audio file format standard for storing an audio bitstream on PCs.
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