Table of Contents
78 relations: Amazon (company), Baby boomers, Back office, Blockbuster (retailer), Brick, Business, Business hours, Call centre, Civil service, Commission (remuneration), Consumer electronics, Credit card, Customer service, Digital divide, Diner, Dry cleaning, E-commerce, E-commerce payment system, E-government, Electricity, Espresso, Facility, Factory, FAQ, Fixed cost, Generation X, Grocery store, Headquarters, Herman Melville, History of cities, Homelessness, Internet, Internet fraud, Laptop, LoveFilm, Mail order, Marketplace, McDonald's, Metonymy, Moby-Dick, Mortar (masonry), Netflix, Omnichannel retail strategy, Online shopping, Organization, Parking violation, PayPal, Pothole, Poverty, Queue area, ... Expand index (28 more) »
- Customer service
Amazon (company)
Amazon.com, Inc., doing business as Amazon, is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.
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Baby boomers
Baby boomers, often shortened to boomers, are the demographic cohort preceded by the Silent Generation and followed by Generation X. The generation is often defined as people born from 1946 to 1964 during the mid-20th century baby boom.
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Back office
A back office in most corporations is where work that supports front office work is done. Brick and mortar and back office are business terms.
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Blockbuster (retailer)
Blockbuster (formerly called Blockbuster Video) is an American multimedia brand and former rental store chain.
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Brick
A brick is a type of construction material used to build walls, pavements and other elements in masonry construction.
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Business
Business is the practice of making one's living or making money by producing or buying and selling products (such as goods and services).
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Business hours
Business hours are the hours during the day in which business is commonly conducted. Brick and mortar and business hours are business terms.
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Call centre
A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. Brick and mortar and call centre are customer service.
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Civil service
The civil service is a collective term for a sector of government composed mainly of career civil service personnel hired rather than elected, whose institutional tenure typically survives transitions of political leadership.
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Commission (remuneration)
Commissions are a form of variable-pay remuneration for services rendered or products sold. Brick and mortar and Commission (remuneration) are sales.
See Brick and mortar and Commission (remuneration)
Consumer electronics
Consumer electronics or home electronics are electronic (analog or digital) equipment intended for everyday use, typically in private homes.
See Brick and mortar and Consumer electronics
Credit card
A credit card is a payment card, usually issued by a bank, allowing its users to purchase goods or services or withdraw cash on credit. Brick and mortar and credit card are business terms.
See Brick and mortar and Credit card
Customer service
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services.
See Brick and mortar and Customer service
Digital divide
The digital divide is the unequal access to digital technology, including smartphones, tablets, laptops, and the internet.
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Diner
A diner is a type of restaurant found across the United States and Canada, as well as parts of Western Europe.
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Dry cleaning
Dry cleaning is any cleaning process for clothing and textiles using a solvent other than water.
See Brick and mortar and Dry cleaning
E-commerce
E-commerce (electronic commerce) is the activity of electronically buying or selling products on online services or over the Internet. Brick and mortar and e-commerce are retail formats.
See Brick and mortar and E-commerce
E-commerce payment system
An e-commerce payment system (or an electronic payment system) facilitates the acceptance of electronic payment for offline transfer, also known as a subcomponent of electronic data interchange (EDI), e-commerce payment systems have become increasingly popular due to the widespread use of the internet-based shopping and banking.
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E-government
E-government (short for electronic government) is the use of technological communications devices, such as computers and the Internet, to provide public services to citizens and other persons in a country or region.
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Electricity
Electricity is the set of physical phenomena associated with the presence and motion of matter possessing an electric charge.
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Espresso
Espresso (espressi) is a concentrated form of coffee produced by forcing hot water under high pressure through finely-ground coffee beans.
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Facility
A facility is a place for doing something, or a place that facilitates an activity.
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Factory
A factory, manufacturing plant or production plant is an industrial facility, often a complex consisting of several buildings filled with machinery, where workers manufacture items or operate machines which process each item into another.
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FAQ
A frequently asked questions (FAQ) list is often used in articles, websites, email lists, and online forums where common questions tend to recur, for example through posts or queries by new users related to common knowledge gaps.
Fixed cost
In accounting and economics, fixed costs, also known as indirect costs or overhead costs, are business expenses that are not dependent on the level of goods or services produced by the business. Brick and mortar and fixed cost are costs.
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Generation X
Generation X (often shortened to Gen X) is the demographic cohort following the Baby Boomers and preceding Millennials.
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Grocery store
A grocery store (AE), grocery shop (BE) or simply grocery is a foodservice retail store that primarily retails a general range of food products, which may be fresh or packaged.
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Headquarters
Headquarters (commonly referred to as HQ) denotes the location where most, if not all, of the important functions of an organization are coordinated.
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Herman Melville
Herman Melville (born Melvill; August 1, 1819 – September 28, 1891) was an American novelist, short story writer, and poet of the American Renaissance period.
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History of cities
Towns and cities have a long history, although opinions vary on which ancient settlements are truly cities.
See Brick and mortar and History of cities
Homelessness
Homelessness, also known as houselessness or being unhoused or unsheltered, is the condition of lacking stable, safe, and functional housing.
See Brick and mortar and Homelessness
Internet
The Internet (or internet) is the global system of interconnected computer networks that uses the Internet protocol suite (TCP/IP) to communicate between networks and devices.
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Internet fraud
Internet fraud is a type of cybercrime fraud or deception which makes use of the Internet and could involve hiding of information or providing incorrect information for the purpose of tricking victims out of money, property, and inheritance.
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Laptop
A laptop computer or notebook computer, also known as a laptop or notebook, is a small, portable personal computer (PC).
See Brick and mortar and Laptop
LoveFilm
LoveFilm was a United Kingdom–based provider of DVD-by-mail and streaming video on demand in the United Kingdom, Sweden, Norway, Denmark and Germany.
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Mail order
Mail order is the buying of goods or services by mail delivery.
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Marketplace
A marketplace, market place, or just market, or mart is a location where people regularly gather for the purchase and sale of provisions, livestock, and other goods.
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McDonald's
McDonald's Corporation is an American multinational fast food chain, founded in 1940 as a restaurant operated by Richard and Maurice McDonald, in San Bernardino, California, United States.
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Metonymy
Metonymy is a figure of speech in which a concept is referred to by the name of something closely associated with that thing or concept.
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Moby-Dick
Moby-Dick; or, The Whale is an 1851 novel by American writer Herman Melville.
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Mortar (masonry)
Mortar is a workable paste which hardens to bind building blocks such as stones, bricks, and concrete masonry units, to fill and seal the irregular gaps between them, spread the weight of them evenly, and sometimes to add decorative colours or patterns to masonry walls.
See Brick and mortar and Mortar (masonry)
Netflix
Netflix is an American subscription video on-demand over-the-top streaming service.
See Brick and mortar and Netflix
Omnichannel retail strategy
Omnichannel retail strategy, originally also known in the U.K. as bricks and clicks, is a business model by which a company integrates both offline (''bricks'') and online (''clicks'') presences, sometimes with the third extra flips (physical catalogs). Brick and mortar and Omnichannel retail strategy are retail formats.
See Brick and mortar and Omnichannel retail strategy
Online shopping
Online shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser or a mobile app.
See Brick and mortar and Online shopping
Organization
An organization or organisation (Commonwealth English; see spelling differences), is an entity—such as a company, an institution (formal organization), or an association—comprising one or more people and having a particular purpose.
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Parking violation
A parking violation is the act of parking a motor vehicle in a restricted place or in an unauthorized manner.
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PayPal
PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers; it serves as an electronic alternative to traditional paper methods such as checks and money orders.
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Pothole
A pothole is a depression in a road surface, usually asphalt pavement, where traffic has removed broken pieces of the pavement.
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Poverty
Poverty is a state or condition in which an individual lacks the financial resources and essentials for a certain standard of living.
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Queue area
Queue areas are places in which people queue (first-come, first-served) for goods or services.
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Renting
Renting, also known as hiring or letting, is an agreement where a payment is made for the use of a good, service or property owned by another over a fixed period of time.
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Retail
Retail is the sale of goods and services to consumers, in contrast to wholesaling, which is sale to business or institutional customers.
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Retail apocalypse
Retail apocalypse refers to the closing of numerous brick-and-mortar retail stores, especially those of large chains, beginning around 2010 and accelerating due to the mandatory closures during the COVID-19 pandemic.
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Retail format
The retail format (also known as the retail formula) influences the consumer's store choice and addresses the consumer's expectations. Brick and mortar and retail format are retail formats.
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Retronym
A retronym is a newer name for something that differentiates it from something else that is newer and similar; thus, avoiding confusion between the two.
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Security alarm
A security alarm is a system designed to detect intrusions, such as unauthorized entry, into a building or other areas, such as a home or school.
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Showrooming
Showrooming is the practice of examining merchandise in a traditional brick-and-mortar retail store or other offline setting, and then buying it online, sometimes at a lower price. Brick and mortar and Showrooming are retail formats.
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Small business
Small businesses are types of corporations, partnerships, or sole proprietorships which have a small number of employees and/or less annual revenue than a regular-sized business or corporation. Brick and mortar and small business are business terms.
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Smartphone
A smartphone, often simply called a phone, is a mobile device that combines the functionality of a traditional mobile phone with advanced computing capabilities.
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Startup company
A startup or start-up is a company or project undertaken by an entrepreneur to seek, develop, and validate a scalable business model.
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Storefront
A storefront or shopfront is the facade or entryway of a retail store located on the ground floor or street level of a commercial building, typically including one or more display windows.
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Streaming media
Streaming media refers to multimedia for playback using an offline or online media player that is delivered through a network.
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Tablet computer
A tablet computer, commonly shortened to tablet, is a mobile device, typically with a mobile operating system and touchscreen display processing circuitry, and a rechargeable battery in a single, thin and flat package.
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Tax return
A tax return is a form on which a person or organization presents an account of income and circumstances, used by the tax authorities to determine liability for tax.
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Tesco
Tesco plc is a British multinational groceries and general merchandise retailer headquartered in Welwyn Garden City, England.
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Traffic congestion
Traffic congestion is a condition in transport that is characterized by slower speeds, longer trip times, and increased vehicular queueing.
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Traffic ticket
A traffic ticket is a notice issued by a law enforcement official to a motorist or other road user, indicating that the user has violated traffic laws.
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Unemployment benefits
Unemployment benefits, also called unemployment insurance, unemployment payment, unemployment compensation, or simply unemployment, are payments made by governmental bodies to unemployed people.
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Variable cost
Variable costs are costs that change as the quantity of the good or service that a business produces changes. Brick and mortar and Variable cost are costs.
See Brick and mortar and Variable cost
Video on demand
Video on demand (VOD) is a media distribution system that allows users to access videos, television shows and films digitally on request.
See Brick and mortar and Video on demand
Video rental shop
A video rental shop/store is a physical retail business that rents home videos such as movies, prerecorded TV shows, video game discs and other media content.
See Brick and mortar and Video rental shop
Wage
A wage is payment made by an employer to an employee for work done in a specific period of time.
Waiting room
A waiting room or waiting hall is a building, or more commonly a part of a building or a room, where people sit or stand until the event or appointment for which they are waiting begins.
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Warehouse
A warehouse is a building for storing goods.
See Brick and mortar and Warehouse
Web 2.0
Web 2.0 (also known as participative (or participatory) web and social web) refers to websites that emphasize user-generated content, ease of use, participatory culture, and interoperability (i.e., compatibility with other products, systems, and devices) for end users.
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Web traffic
Web traffic is the data sent and received by visitors to a website.
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Website
A website (also written as a web site) is a collection of web pages and related content that is identified by a common domain name and published on at least one web server.
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Welfare
Welfare, or commonly social welfare, is a type of government support intended to ensure that members of a society can meet basic human needs such as food and shelter.
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See also
Customer service
- Artificial intelligence in customer experience
- Automated attendant
- Brick and mortar
- Call centre
- Complaint tablet to Ea-nāṣir
- Computer says no
- Customer Service Institute of Australia
- Customer experience
- Customer service
- Customer service training
- Customer support
- First Call Resolution
- Gratuity
- Help Scout
- Help desk
- IT service management
- Lean services
- Lost and found
- Music on hold
- Room service
- Service climate
- Service level
- Service recovery
- Service recovery paradox
- Service–profit chain
- Servicescape
- Skills CFA
- Steel service center
- Street-level bureaucracy
- Tech Support Comedy
- Technical support
- The International Customer Service Institute
- Valet parking
- Virtual assistant
- Wake-up call
- XY problem
References
Also known as B & M business, B & M firm, B and M store, B&M business, B&M company, BandM, Brick & mortar, Brick and mortar business, Brick and mortar company, Brick and mortar firm, Brick and mortar operation, Brick and mortar retail, Brick and mortar service, Brick and mortar shop, Brick and mortar store, Brick and mortar venture, Brick-and-mortar, Brick-and-mortar business, Brick-and-mortar store, Brick-and-mortar stores, Bricks and mortar, Bricks and mortar business, Bricks and mortar firm, Bricks and mortar operation, Bricks and mortar store, Bricks-and-mortar, Physical retail, Physical retailer, Physical store.